Do your adjusters have the tools needed?

What I'm saying is that it is no different at other companies. Are you out west or east? I've worked in 3 different locals from east to west in Canada. I've seen a lot of different management tactics. It seems recently in Canada, the game is being played out where the employers are looking to reduce our knowledge base as field employees. We are not being offered any field training, and we are denied access to important info. I would say get on your supervisors case, and call in adjusters when you don't have the necessary training or tools to get the job done. Unfortunately the only way they will understand the value of training at the corporate level is when they see the added cost of not providing it.

This is the case in our office. The information is available, but you have to find it yourself via supervisors or other mechanics that already have the info. I agree, some mechanics use the difficulty of obtaining information as an excuse for not working on equipment.

Good one, but where is the training? If a mechanic is not properly trained, and feels uncomfortable working on a piece of equipment without training, what are they to do?

I personally will find the information I need. Still I agree with what the OP is describing, the "office" is putting the employee on the spot and doing an injustice by not providing training when it is requested.

I would love to have a supervisor who goes out of thier way to get me the information I need. Truth be told, I've had a couple who did or tried to, but I've had many more who didn't or couldn't.