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Topic starter
14/07/2020 4:08 am
Hey,
I am having trouble programming these phones. Whenever I get up to the part to enter the emergency phone number, it cuts off and disconnects without beeping. According to the write up I have, entering emergency phone number should look like this.
#1*phonenumber#
After entering the last “#” I am supposed to hear a beep. Instead line just cuts off.
Any help would be appreciated.
14/07/2020 7:21 am
I thought you had to have the tool to program them?
14/07/2020 7:58 am
Try resetting the RIF board by pulling the XS1 plug with power on. The think that solved that problem for me before.
Topic starter
15/07/2020 9:50 pm
Thanks for the reply, I just tried resetting xs1 still no luck. Do I need to to be plugged into the line physically? I’m trying to program through my cellphone. And is there any parameter that I have to change in order to program? Kone had this contract previously. Can the “receiver type” parameter be causing this error?
16/07/2020 7:07 am
Sorry it’s been quite a while since I programmed one. You enter the ID, hear the voice file, enter the password and hear a beep? I don’t think I had any problems once I was in.
17/07/2020 5:05 am
Your sequence is correct, however it must be done in programming mode, entered with #*#, followed by the RIF's unique password and #. If you don't know the latter, your customer should call the KONE service desk to change the numbers.