Hi all. I just stumbled on to this forum. I've been in the business for 14 years. I started in it as a parts supplier to the Otis service parts distribution center in North America (OSC Bloomfield, CT). I was brought in as an in-house supplier and worked as both a salesman/customer service rep for my company and as well as an Otis buyer for the parts we supplied for 10 years. My main focus was electrical supplies but in time it grew beyond that. It was an interesting experiment and very beneficial for both companies. My focus changed within the first few years from sales support to value engineering and I got involved with the Otis factory in Nogales Mexico. I worked with engineering on a large number of cost savings projects over the years that saved Otis millions over the years and we eventually became their largest supplier in North America. I learned a lot from my time inside Otis. The thing I most enjoyed about the job was interfacing with field mechanics. A ton of calls were passed my way so I could help figure out what their customers needed to get their elevator back on line. I moved out of OSC 4 years ago (but my company still maintains a staff there) and began focusing on other accounts (although I still have a lot of involvement with Otis). I've spent the last few years working on similar programs with Thyssenkrupp and Schindler. Anyway, that's my story.