i had an overtime call at a parking garage to a hospital. the overspeed was tripped in the up direction the people were between floors(aka jumpers). i could hear the people yelling at each other between floors and they had asked for the hospital manager to be there when they got out. i ran the car to the next floor and they proceeded to yell at the manager because they missed their doctors appt. and wanted him to pay them for pain and suffering due to the stressful situation of being trapped for "hours". the manager said they could come back tomorrow and discuss the camera footage if they wanted. the people ran and i do mean ran away. come to find out the family, man, woman, and 2 children all started jumping as the car left the floor. car stopped and the people took 2.5 hours to find the emergency phone and bell. after they did it only took me 30min to get them out. lesson learned was that sometimes when people say hours they mean it.